Contact Us

Have a question?

Don't hesitate to contact us. Click Here to Chat

For questions regarding our Shipping & Delivery click Here.

For questions regarding our Returns Policy click Here.

We also offer an extensive FAQ page found Here.

*Most emails will receive a response within 1 business day.

Customer Service - Hours of operation:

Monday through Friday 8:00 AM to 9:00 PM EST

Saturday 10:00 AM to 6:00 PM EST

Sunday Closed.

Frequently Asked Questions:

Q: How long will it take to receive my package?

Please note that we require 1 to 7 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 20 business days.  Please consider any holidays that might impact delivery times.

Q: Is shipping free to all countries & regions?

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

Q: Do we ship internationally?

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

Q: What is the company return policy?

We will replace all defective units with a new item upon 14 days of shipment arrival. For more information Click Here.

Q: How can I contact you regarding my order?

You can contact us via email at support@crosstownshop.com or by using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.